Returns Policy

At royalworcesteruk.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items in accordance with our returns policy outlined below.

Eligibility for Returns

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. You must also provide proof of purchase.

Timeframe for Returns

You have 30 days from the date of delivery to initiate a return. After this period, we regret that we cannot accept returns unless the item is faulty or damaged.

How to Return an Item

To start a return, please visit royalworcesteruk.com’s Returns Portal and follow the instructions. You will need your order number and details to process the return.

Once your return is approved, you will receive further instructions on how to proceed. Please ensure the item is securely packaged to avoid damage during transit.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).

Faulty or Damaged Items

If you receive a defective or incorrect item, please contact us immediately. We will arrange a replacement or refund as appropriate.

Need Help?

If you have any questions about our returns policy, please refer to our FAQs or contact our customer support team for assistance.